This article is to create awareness on what exactly is the process to file a claim for your mail at USPS. We have researched and gathered the information that could help our readers to understand the “How to file a claim” question. This also makes it easy because all information is in one place and is complete in nature. We hope our article helps you in your process. Don’t skip on any information.
When To File A Claim?
This section will help you to understand in what situations should you file a claim. Now, USPS provides different services according to which you can send your mail. These services are different in characteristics. Every service has a different filing period so depending on the service you took, you will have your filing period.
After which you are eligible to file a claim. The date you will have on your receipt will determine the time period. Now, other than the time period, there are two circumstances under which you can file.
Damaged & Missing Content
Now, there are possibilities that your mail might get damaged. In that case, you can file a claim immediately but you can not take more than 60 days to file your claim. After 60 days your claim will not be responded or will be rejected. Products can be damaged in rare circumstances.
Lost Mail & Packages
Another situation in which you can file a claim will be if USPS has lost your mail or packages. There can be a situation that you don’t receive your mail in the first place. So, you can file a claim at that point in time too. Now, you also have to keep an eye on the time period within which you can file. This will depend on the service you choose.
What Do You Need To File A Claim?
You need to take care of a few things that you will require when you want to file a claim. These requirements will help you at every point in the process. This makes the process smooth and saves you time. Following are the requirements:
A Tracking or Label Number
The tracking number is very crucial to identify your package. This number can be found online, on your mailing receipt, on your package, even on the sales receipt. The tracking number will be between 13 and 34 characters. Example: 1692 5000 0000 0000 0000 00
Proof of Value
This component is necessary because this will proof that you have chosen the USPS services. You will need to show proof of your choosing the USPS service. Your proof can include the following:
- Sales receipt
- Paid invoice
- If you have made any repairs then the statement of value.
- Your credit card statement
- Receipt of reconstruction of your document
- Printouts of the online transaction
You also need to present the insurance proof. Read the following and understand what kind of documents will you need:
- The original receipt of insurance.
- The name and address label on the packaging.
- A printed electronic online Insurance paper.
Proof of Damage
One of the most necessary components to file a claim. You will be asked for proof that your product came damaged. So, click photos as proof that your product came damaged. You can also record a video. Along with this you also need to provide the repair cost. This will help your cause. You should always keep the original packaging with yourself until you get to the conclusion of your claim.
This completes our article here. We hope you understood the above information because this can prove crucial to your claiming process smooth. File a claim either way online or offline. You can ask any doubts you have in the comment section below.