This article is basically a place where you can find yourself some information on how USPS caters to its customers. Here you will only find the information and no guides or instruction on how to follow it. It can only be used to understand what exactly the USPS does.
This article will help you to know how USPS has diversified its services. They have created a very big customer base and hence they have grown at a faster rate, without compromising the service quality.
Tracking and Signature Services
When you send a package, in the whole process your package will generally be scanned up to 11 times. From the starting point to the endpoint i.e. from Acceptance to Delivery. There are 2 other services of USPS that helps them to identify the packages with pharmaceutical and medical supplies. This is possible only through the NSA (Negotiated Service Agreement).
USPS Signature services are also available, it requires a signature in order to complete the process. The signature can be restricted to a particular individual or to an individual over the age of 21. USPS uses a dashboard when the order numbers are huge and they need to monitor multiple packages at once. This dashboard will help to provide a complete performance review and also to resolve any issues if it shows up.
Security is very important when you are working in such an industry. The customer is needed to make sure that their parcel is safe with the company. The company also needs to make sure that the parcel they received is not harmful to anyone. Hence they have very extensive security for every parcel they ship and deliver. USPS has alloted inspectors for this security purpose. There are roughly 200 laws related to fraud, theft, and abuse of mail services.
How USPS Differentiates Themselves?
This section will explain or give you examples of how USPS has made itself such a popular choice for courier services. There are many companies that provide courier services within the US. Although it is the company’s job to convince customers to choose their service and more importantly prove to them how they are a better choice. Let us look at some of the examples of USPS makes its customer happy.
Drug Recalls and Specimen Mail-Back
USPS is known for understanding the customer and understanding the emergency cases. If there is an emergency where the pharmaceutical company wants to call back their shipment because they found something wrong with it, then it that case USPS supports them and gives them priority and calls back their shipment as soon as possible. They provide convenience and affordable services and they deliver to over 156 million points.
Same-Day and Next Day Options
This is basically a service option that customers of USPS can opt for. This service is very quick and can be used by the customers in case of emergencies. You will not be always able to choose this option, although according to your mail if you are eligible for this option and if you choose it. Then your package will be delivered to the destination on the same day or the next day. These options will be available on the basis of the criteria mentioned by USPS. These criteria may include volume, pricing, and delivery service provided.
USPS provides services that allow you to send your packages in bulk as they ship on large scale and larger the scale lowered and affordable will be the price. Along with this, communication with customers is very effective and efficient. As they have a clear communication path with their customers.
This brings us to the end of this article. We hope you are now clear and convinced of the quality service of USPS. Our intention was to provide you a good example of how USPS has made itself a popular choice amongst the customers. If you have any doubts about this article or any suggestions, you can write to us below in the comment section.